Shipping and Returns

Shipping & Returns

For any deliveries outside main town centres, freight companies charge a surcharge and or additional cost based on kilometres. We will contact you to advise additional cost if your address is deemed outside the normal delivery area for freight charges.

How much does freight cost?
When you select the products you want you can click the Estimate Freight button which will calculate your freight. You can also arrange your own freight by selecting the Store Pickup option at checkout. If you decide to order product as it becomes available you will be charged on a per shipment basis for each consignment. Please note: some freight companies may charge a rural area surcharge. If this is the case we will contact you before we dispatch the order to advise additional freight charge.

How is freight calculated?
Road freight within New Zealand is calculated by volumetric weight (Length x Width x Height in meters x 333 = Volumetric Weight in kilograms).

How long does delivery take?
Providing the item is in stock despatch will take place the following day. Most shipping is by road transport, despatched from Auckland. Once despatched freight can take approximately 2 days within the North Island and 5 days for the South Island.

Return of Goods
a) Goods returned for exchange due to our error would be accepted freight forward using the original carrier.

b) At our discretion, we may accept returns in other circumstances provided they are unopened, unmarked and returned freight paid. If we elect to do so, we will refund an amount equal to the invoice value of the Goods returned less charged freight and a restocking charge of an amount equal to 10% of that value. In the case of shipments which were dispatched freight free (over $500), the actual freight charge will be deducted from refund or exchange.

Damaged Goods, Lost in Transit
a) We will not consider any claim for damaged Goods or for short or incorrect delivery unless we are notified in writing within 7 days of receipt of Goods or within 14 days of despatch date in case of non delivery.

b) Goods damaged by freight must be identified as such on the cartage note prior to accepting delivery.